We check your website 24/7 for performance and security issues. Experts keep up all technical aspects of your site, so website problems are very rare. If there’s ever an emergency and your website goes down, be sure that we’re already working on it! For those times when you can’t figure out how to do something or have questions about your website we offer priority email support.
We’ve found that email support works better than phone support. Email support gives customers written documentation to refer back to. Though many customers are more familiar with phone support, email support works better for our kind of services.
With email it’s easier to track customers requests, find trends, customize service, document issues and more. Instead of starting new every time, we can look up past support requests to get more information. This also allows customers to better track their support requests, reference past issues and more.
It’s easier to give detailed instructions in an email message. For customers who prefer visual guidance, we’ve built detailed high quality video tutorials. For those who want written guidance we also have an in-depth written user manual. Our video tutorials and user manual are both easily accessible from your website management page. We’ve put a lot of time into our online resources, tutorials and FAQ section to give our customers quick answers and instruction at their own pace.
We’ve tried phone support, but email support just works better. Have you ever tried giving someone a link over the phone? It’s frustrating! Email support allows us to spend more time on customer issues and keeps support costs low, savings that we pass on to you. With other companies, you may speak to someone on the phone, but with us you KNOW you’ll get support directly from an expert instead of an inexperienced, underpaid phone representative. Best of all, no waiting on hold!
Have questions? Contact us anytime.
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